Job Title: Installation Specialist
Location: Remote within the US
Salary Range: $21.63-$26.44 / hourly
Who we are: Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.
We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
What You’ll Be Doing- Overall Job Description The Installation Specialist will deliver Installation and upgrade projects across multiple product lines. This position is responsible to deliver successful new site installation services as well as upgrades in a timely manner.
What You’ll Be Doing
- Plan, coordinate and execute installation and upgrade projects according to established processes
- Maintain current project documentation in CBORD NetSuite system
- Act as an escalation point for post installation or upgrade issues
- Collaborate on system upgrade or installation best practices
- Respond to client questions and issues
What You’ll Bring to the Table
- Communication skills; writing and documentation skills that are clear, concise, and can be followed by team mates and/or clients
- Good time management, decision-making, and organization skills
- Ability to multi-task and change tasks and focus, as needed
- Ability to learn and master new technical concepts
- Basic skills in using Microsoft Office Word, Excel, Teams and Outlook
- General knowledge of Windows client and server operating systems, Virtualization platforms, network communication and security
- General knowledge of major RDBMS with emphasis on Oracle, MS SQL, and Sybase ASA
- Self-directed with ability to follow process, meet deadlines and quality expectations
- Strong client service skills
- Minimum 1 year of CBORD product support experience with demonstration of strong knowledge of at least one major CBORD product
- Flexibility with working hours to accommodate off hour installations and upgrades
- High level of thoroughness and accuracy is required
What’s Good to Know This is an hourly position with possible overtime that is paid for more than 40 hours in a week. This is a remote position with no travel requirement.
Who You’ll Work With
- External Customers
- Internal Customers including DevOps, Implementation, Sales, and Support
What you get when you join our team:
- Flexible time off to include paid holidays and volunteer time
- Robust health, dental, and vision insurance plans on your first day of employment
- Comprehensive employee assistance program (EAP)
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor. As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.