Who we are: Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.
We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions
Title: Director, Client Success Manager
Location: Remote within the US.
Key Responsibilities:
- Director a Team of CSMs in the Higher Ed territory for Transact/CBORD clients
- Sales goals for Renewal, HW, and SW values
- Work with CSM leadership to align team processes and tasks
- Work with Sales leaders for alignments within territories
- Work with internal departments on escalations and collaboration to streamline
- processes
- Train and on-board new CSM team members
- Travel as needed to HE events, company planned events and individual client sites
Must Have Experience:
- Bachelor’s degree or equivalent work experience
- 2+ years’ experience in sales or customer service management, preferably in Higher Ed
- Knowledge of the HE market and payments industry
- Able to manage a book of business with a team of 10 and 800 accounts at any given time
- Must possess good oral and written communication skills
- Travel: estimated 10-25%
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.